Privacy Policy
Last Updated: September 15, 2026
At Narsa Live (accessible at https://www.narsalive.com/), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, process, and safeguard your personal information when you visit our website, interact with our services, or purchase Indian ethnic wear through our global multi-currency platform.
By accessing or using our website, you acknowledge that you have read and understood the practices described in this policy.
1. Information We Collect
We collect information to process your orders, provide customer support, and deliver a smooth cross-border shopping experience.
A. Information You Provide Directly
Contact Details: Full name, email address, phone/WhatsApp number, billing address, and international shipping destination.
Account Information: Username, password, order history, and saved preferences or measurement profiles for custom stitching.
Transaction Data: Payment details (processed securely via PCI-DSS compliant third-party payment gateways; we never store your full credit card or debit card numbers on our servers).
Communications: Correspondence you send via email, contact forms, or customer support channels.
B. Information Collected Automatically
Device and Browser Data: IP address, browser type, operating system, time zone, referral URLs, and device identifiers.
Usage Data: Pages viewed, products searched, time spent on pages, currency selectors used, cart activities, and interaction metrics.
Cookies and Tracking Technologies: Session cookies, analytics tags, and pixel tags used to remember cart items, recognize multi-currency preferences, and analyze website performance.
2. How We Use Your Information
We process your data for the following operational and legitimate business purposes:
Order Fulfillment: Processing payments, managing custom stitching requests, packaging items, coordinating international logistics with couriers (e.g., DHL, FedEx, UPS), and providing shipping updates.
Customer Support: Responding to sizing queries, product customization inquiries, return requests, and service feedback.
Platform Optimization: Enhancing website security, preventing fraudulent transactions, troubleshooting errors, and optimizing multi-currency conversion displays.
Marketing & Communications: Sending newsletters, promotional campaigns, or back-in-stock alerts (only where you have opted in or where permitted by applicable law; you can opt out at any time).
Legal & Tax Compliance: Fulfilling export/import declarations, invoicing requirements, and complying with statutory obligations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We share data only with trusted third-party service providers essential for conducting our business:
Logistics & Courier Partners: International and domestic carriers to deliver your parcels and handle tracking updates.
Payment Processors: Certified global payment gateways (e.g., Stripe, PayPal, Razorpay) to handle multi-currency payments securely.
Technical & Cloud Providers: Web hosting, database management, and email delivery platforms that support our store operations.
Customs Authorities & Legal Bodies: Border control and customs agencies as required for international export paperwork, or when compelled by law, court order, or governmental regulations.
4. International Data Transfers
Because Narsa Live operates from India and serves customers globally, your information may be transferred to, stored, and processed in India or other jurisdictions where our cloud infrastructure and third-party partners operate. We implement suitable safeguards to ensure your personal data remains protected in accordance with international data protection standards.
5. Data Retention & Security
Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain complete financial and order records for tax/accounting purposes, and resolve any disputes.
Security Measures: We implement industry-standard administrative, technical, and physical security measures (including SSL/TLS encryption across our website) to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Your Rights & Choices
Depending on your geographic location (including the European Union / UK under GDPR, or California under CCPA/CPRA), you may have the following rights regarding your personal information:
Access & Portability: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal data.
Erasure: Request deletion of your personal data, subject to legal and regulatory retention obligations.
Opt-Out: Unsubscribe from promotional emails at any time using the "Unsubscribe" link at the bottom of our emails.
Cookie Management: Configure your web browser settings to reject or delete cookies (note that disabling cookies may affect cart and currency functionalities).
To exercise any of these rights, please email us at info@narsalive.com.
7. Third-Party Links
Our website may contain links to external websites, payment portals, or social media platforms. We are not responsible for the privacy policies or practices of these external sites. We encourage you to review their policies when leaving our site.
8. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, legal obligations, or service offerings. Any revisions will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us:
Email: info@narsalive.com
Phone / WhatsApp: +91 92566 13380
Official Website: https://www.narsalive.com/
Operating Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)