Shipping Policy
Last Updated: September 15, 2026
Welcome to Narsa Live (accessible at https://www.narsalive.com/). We are dedicated to bringing authentic, premium Indian ethnic wear directly from our artisans and workshops in India to customers around the globe.
Because we specialize in delicate craftsmanship, hand-embroidery, custom stitching, and international logistics, please review our comprehensive shipping guidelines below to understand how and when your order will be delivered.
1. Global & Domestic Coverage
We ship worldwide to over 150+ countries including the United States, Canada, United Kingdom, United Arab Emirates, Australia, New Zealand, Singapore, Malaysia, and European nations, as well as all domestic pin codes across India.
All orders are securely packaged and dispatched directly from our fulfillment center in India through reputed international express couriers (such as DHL Express, FedEx, UPS, Aramex) and trusted domestic logistics partners (such as Blue Dart, Delhivery, DTDC).
2. Order Processing & Dispatch Timelines
Every order undergoes strict quality checks before dispatch. Processing timelines depend on the type of attire purchased:
| Product Category | Processing & Dispatch Time |
|---|---|
| Ready-to-Ship Attire (Unstitched suits, standard sarees, ready kurtis) | 2 to 4 Business Days |
| Customized & Tailored Attire (Blouse stitching, custom lehengas, fall/pico) | 5 to 9 Business Days |
| Bridal & Heavy Handcrafted Wear (Hand-embroidery / Made-to-Order) | 10 to 18 Business Days |
Note: Business days exclude Sundays and Indian national/public holidays. If your order contains a mix of ready-to-ship and custom-stitched items, the entire package will ship together once all customizations are completed.
3. Shipping Rates & Delivery Estimates
Shipping charges are calculated dynamically at checkout based on package weight, volume, and destination country.
Estimated Delivery Times (Post-Dispatch):
Express International Shipping: 4 to 8 business days.
Standard International Shipping: 8 to 14 business days.
Domestic Shipping (India): 3 to 6 business days.
(Total Delivery Time = Processing / Tailoring Time + Courier Transit Time)
4. Multi-Currency Checkout & Billing
You can browse and pay in your preferred local currency (e.g., USD, CAD, GBP, EUR, AED, AUD, INR) using our multi-currency gateway.
The final billed amount will match the selected currency at checkout. Any international card processing or minor foreign exchange settlement fees applied by your bank are outside our control.
5. Customs, Import Duties & Local Taxes (For International Shipments)
All international shipments are delivered on a DDU (Delivered Duty Unpaid) basis unless explicitly stated otherwise at checkout.
When a package arrives in your destination country, it may be subject to local import taxes, customs duties, value-added taxes (VAT), or clearance fees imposed by the local government/customs authority.
These additional fees are the sole responsibility of the customer. Courier services will contact you directly via phone/SMS/email to collect duties before releasing the package.
If a package is rejected, refused at customs, or returned due to unpaid duties or incorrect recipient information, any return shipping fees, handling costs, or customs penalties incurred will be deducted from any applicable refund or credit.
6. Order Tracking & Delivery Verification
As soon as your order is dispatched, you will receive a confirmation email and SMS containing your airway bill (AWB) / tracking number and direct tracking link.
Deliveries typically require a signature upon receipt to guarantee security. We recommend providing a complete street address where someone is available during daytime hours (we cannot deliver to international P.O. Boxes or APO/FPO addresses).
7. Address Changes & Delivery Issues
Address Correction: If you need to update your shipping address, please notify us within 12 hours of placing your order at info@narsalive.com. Once the parcel has been handed over to the carrier, route changes cannot be guaranteed.
Damaged in Transit: If the outer packaging appears tampered with or severely damaged upon arrival, please photograph the package before opening and report it to our team within 48 hours of delivery.
8. Contact Our Shipping Support
For any questions regarding your parcel, tracking status, or shipping policies:
Email: info@narsalive.com
Customer Care / WhatsApp: +91 92566 13380
Official Website: https://www.narsalive.com/
Operating Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)